Call Center: +90 533 345 50 50

Returns and Exchanges

The return period of the product, which you want to return for any reason, is 7 days from the date you receive it. If you want to exchange and return the product when it reaches you, you must call 0533 345 50 50 or send an e-mail to destek@tesetturabiye.com or fill out the product return form on our site. As per the conditions of product return and replacement, the practices are essential in accordance with the Law No. 4077 on Consumer Protection.

IMPORTANT:
Products such as evening dresses and dresses have a security label that does not prevent you from trying the product on you, the security label on the product should not be removed in order to be able to return and change the product and the product should not be sold as a new product. Products that have been unlabeled and products that are contaminated, damaged, or sold as new products are not returned or exchanged. Returns and exchanges of products that have expired, invoiced, unlabeled, used, lost their resalability or damaged products are not accepted and will be returned to you on a counter-payment basis by informing you. A maximum of 2 products can be returned in one order, other products are exchanged. Returns and exchanges are available on the same day as the evening dress products are received, external returns and exchanges will be deemed invalid on the same day.

For Overseas Orders:
For the returns to be made from abroad, the shipping fee belongs to the customer.

From the moment the products arrive at our warehouse for order returns; The product is checked for compliance with the return conditions and returned to your credit card within 10 business days. If you have made your payment by money order or cash on delivery method, please; We kindly ask you to send us your personal bank name, bank account number and IBAN information.


The entire amount of the product you have purchased in installments is returned to your credit card, but the refund of the refund can be reflected on your credit card in installments by your bank.